❓ FAQ Center
ok90 Frequently Asked Questions — all your answers in one place
Find clear and detailed answers here to any question about account, deposits & withdrawals, bonuses, security, and cricket betting.
This page brings together answers to the questions that come up when using the ok90 platform. From contact and account management, to security, deposit methods, and cricket betting — a total of 22 questions are answered in detail across five categories. If you do not find what you need, our 24/7 support team is always ready to help.
Frequently Asked Questions
Contact & Support
ok90 customer service is available through two channels — live chat and email. Live chat can be accessed directly from within the site and usually gets the fastest response. For email, write to [email protected]. Both channels offer support in Bengali and English.
Yes, the ok90 support team is active 24 hours a day, 7 days a week. You can get help day or night, on holidays, and on festival days. Reach out any time via live chat or email at [email protected].
To get your issue resolved quickly, have the following on hand: the email address or phone number registered to your account, a brief description of the problem, and the transaction date and amount if applicable. If you have screenshots, send them via email — it helps the support team verify the issue more easily.
Absolutely. The ok90 support team assists in both Bengali and English. Responding in Bengali for players in Bangladesh is our priority, so feel free to ask your questions in your own language.
Member Account
Go to the ok90 Login page and select the "Forgot your password?" option. Enter your registered email or phone number and a recovery link or code will be sent to you. Use that code to set a new password. If you run into any trouble, contact us directly via live chat or at [email protected].
No, only one account per player is allowed. If multiple accounts are found belonging to the same person, all accounts may be closed and any accumulated bonuses may be cancelled. If you have an issue with an existing account, contact support instead of opening a new one.
First, make sure you are entering the correct email or phone number and password. Turn off Caps Lock if it is on. Clear your browser's cache and cookies and try again. If the problem continues, reset your password or speak with support via live chat — they can resolve it quickly.
To update personal information, log in and go to the Profile Settings section. Some changes may require identity verification. If you cannot edit the information directly, email [email protected] with the required details and the support team will process your request.
Yes, you can log in from any device using your registered email or phone number and password. When logging in from a new device for the first time, a verification code may be requested for security. If you do not receive the code or encounter another issue, contact support.
Account Security
Change your password immediately and report the matter via live chat or at [email protected]. The support team can review account activity and, if necessary, temporarily lock the account while they investigate. It is important to report this as soon as possible, as delays can increase the damage.
Always check that ok90.mom is spelled correctly in your browser's address bar. Verify that the connection is secure (HTTPS / padlock icon). Minor spelling variations (such as ok9o or ok90.net) indicate a fake site. If in doubt, type ok90.mom directly into your browser — do not click links from other sources.
Yes, ok90 uses SSL encryption to protect your personal and financial information. Your data is sent to the server in encrypted form, which means third parties cannot read it. The system ensures fair play and regular security reviews are carried out to keep your information safe.
A good password should be at least 8–12 characters long and include uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid using your own name, date of birth, or easily guessable words. Do not use your ok90 password on any other site.
Never. No genuine representative of ok90, bKash, or Nagad will ever ask you for your OTP, PIN, or full card number. If someone requests this information, it is a fraud attempt. End the contact immediately and report it to [email protected].
How to Deposit Money
The minimum deposit amount for each method is ৳300. This limit applies to bKash, Nagad, Rocket, and bank transfer alike. Transactions below this amount will not go through.
After logging in, go to the Payment section and select Nagad. Note the recipient number and amount shown, then send money from your own Nagad app using "Send Money". Once the transaction is complete, the balance will be added to your ok90 account. Keep the reference number for your records.
Log in to ok90 and select bKash from the Deposit section. Send money from your own bKash app to the ok90 bKash number shown on the page using "Send Money". Save the transaction ID or screenshot. The balance will be added within a few minutes; if it takes longer, let support know.
ok90 currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Dutch-Bangla, BRAC, and Islami Bank). The minimum deposit is ৳300 for all methods. No other methods are accepted.
After a successful transaction, the balance is usually updated within a few minutes. Bank transfers may take a little longer due to bank processing times. If more than 30 minutes have passed, contact support with the transaction details.
Cricket & Sports Betting
Yes, if a match results in "No Result" or a specified portion of overs is not completed, the related bets are generally voided and the staked amount is refunded. However, if the match result is determined by the DLS method, bets will be settled. Contact support for the specific rules.
Decimal odds are a multiplier for total returns. For example: if the odds are 2.50 and you bet ৳100, you will receive ৳250 back if you win (including your original stake). That means a profit of ৳150. Odds cannot go below 1.00; the higher the odds, the less likely the event but the greater the reward.
Yes, betting is available at ok90 on a range of cricket events including BPL, T20 World Cup, IPL, and international cricket matches. Various markets are open before any match begins, and in-play betting is also available during the match.
The most popular cricket betting markets are: Match Winner (which team will win), Top Batsman (who will score the most runs), Total Runs (whether total runs in a set number of overs will be over or under), and First Wicket Partnership. The Bangladesh vs India match is a prime example where these markets see the most action.
In a parlay or combined multi-event bet, if one leg results in "No Result", that leg is generally removed and the bet is recalculated using the remaining legs. Detailed rules may vary depending on the betting type and event, so ask support for specifics.
Still have questions?
Our support team is here to help
ok90's 24/7 support team is ready to resolve any issue in Bengali and English. Get instant help via live chat or send your detailed questions by email.